When you buy a bike over the Internet it is always recommended that it is put together by a qualified cycle mechanic. This gives you the piece of mind that everything is checked, connected properly and working as it should.
This Viking Kensington had a couple of issues. Some minor like reforming a squashed basket, or truing a wheel that was rather wobbly…
…others more serious like a rear wheel that had significant damage causing a flat spot that meant the rear brake would not work.
In this case the only option was to let the company know and get a replacement. Once that arrived the bike was completed and ready for the road.